Introduction

Getting Started

This guide walks you through your first login, securing your account with two-factor authentication, and understanding the admin panel layout so you can start managing your operations immediately.

Logging In

Your Puntra admin account is created by a super-admin or your operator administrator. You will receive your credentials (username and temporary password) via email.

  1. 1

    Open the admin panel

    Navigate to your operator's admin URL (e.g., admin.yoursite.com) in a modern web browser (Chrome, Firefox, Safari, or Edge recommended).

  2. 2

    Enter your credentials

    Type your username (email or phone) and password on the login screen, then click 'Sign In'.

  3. 3

    Complete 2FA verification (if enabled)

    If two-factor authentication is required for your account, you will be prompted to enter a 6-digit code from your authenticator app.

  4. 4

    You're in!

    After successful authentication, you will be redirected to the Dashboard. Your session persists for the duration configured by your administrator.

Session Persistence

Your login session uses JWT tokens that automatically refresh. If you close the browser and return within 7 days, you will still be logged in. For security, idle sessions expire after the configured timeout.

Setting Up Two-Factor Authentication (2FA)

Two-factor authentication adds a critical security layer to your admin account. Some operators require 2FA for all admin users, while others make it optional. Even if optional, we strongly recommend enabling it.

  1. 1

    Go to Settings

    Click 'Settings' in the sidebar or navigate to Settings > 2FA in the navigation menu.

  2. 2

    Click 'Enable 2FA'

    The system will generate a QR code and display it on screen.

  3. 3

    Scan the QR code

    Open your authenticator app (Google Authenticator, Authy, or 1Password) and scan the QR code. Alternatively, you can manually enter the secret key shown below the QR code.

  4. 4

    Enter the verification code

    Type the 6-digit code from your authenticator app to confirm the setup. Once verified, 2FA is active on your account.

Backup Your Recovery Codes

After enabling 2FA, save your recovery codes in a secure location. These one-time-use codes allow you to regain access if you lose your authenticator device.

Step-Up Authentication

Certain high-risk actions (like approving large withdrawals, adjusting wallet balances, or impersonating users) require "step-up" authentication. When you attempt one of these actions, a modal will appear asking for a fresh 2FA code. This provides an extra verification layer for sensitive operations.

The step-up token is valid for approximately 5 minutes, during which you can perform multiple sensitive actions without re-authenticating.

Tenant Switching (Super-Admin Only)

If you are a super-admin managing multiple operators, you can switch between operator contexts using the tenant switcher in the top navigation bar.

  1. 1

    Open the tenant switcher

    Click the operator name or 'Platform View' badge in the header area of the admin shell.

  2. 2

    Select an operator

    Choose from the list of operators. The panel will reload with data scoped to that operator.

  3. 3

    Return to platform view

    Click 'Clear Selection' or the platform badge to return to the cross-operator platform view.

Info

When you select an operator, all data displayed (users, bets, finances, etc.) is scoped to that operator only. The active operator is shown in the header so you always know which context you are in.

Your Profile

Your admin profile displays your username, role, and assigned permissions. You can view your profile by clicking your avatar or name in the header. From there you can:

  • View your assigned role and permissions
  • Enable or manage 2FA
  • See your recent activity in the audit log
  • Log out of the admin panel